Module: iSupport.
Page: Create Service Request.
Problem: the list of values for items shows all items. The customer needs to limit this list to the items the customer has a contract to support (the query es more complex but it could be adapted). The main filter is the customer selected in the main create request page.
Solution: extension with OAF.
Date of development: jan-2009
Releases available: 11i and r12.
Is this development in prod: yes
Page: Create Service Request.
Problem: the list of values for items shows all items. The customer needs to limit this list to the items the customer has a contract to support (the query es more complex but it could be adapted). The main filter is the customer selected in the main create request page.
Solution: extension with OAF.
Date of development: jan-2009
Releases available: 11i and r12.
Is this development in prod: yes
Modulo: iSupport
Pagina: creacion de peticion de servicio.
Problema: la lista de valores de articulos muestra todos los articulos, la necesidad es limitar los articulos a los articulos soportados segun una query custom de las tablas de Oracle Contracts. Esta query podría modificarse. El filtro principal es por el cliente seleccionado en la pagina principal de la pagina de creacion de peticiones de servicio.
Solución: extensión con OAF.
Fecha de desarrollo: enero-2009
Versiones disponible: 11i y r12.
Está en prod: si.
